Features
Survey and Feedback Builder
A survey and feedback builder lets you ask clients how a session went, now it ends. In Scorvia you build the survey as a template - star-rating questions, branching by the answer, a comment box at the close - and send it from the prompt that appears when you mark a session complete. Ratings and comments come back to one Feedback page.
- 14-day trial, no card
- Built ahead, sent on completion
- Nothing goes out unless you send it
- Private to your account
What a survey holds
- 01
Title and description
- 02
Session type
- 03
Session format
- 04
Questions
- 05
Branching
- 06
The closing comment box
- Built ahead as a template
- One-to-five star questions
- Branching by answer range
- A comment box on every survey
- Sent when you mark complete
- One Feedback page
- No public reviews
- No client assessment
- No open survey links
- No automatic sending
- Private to your account
- No model trained on your content
Private by default. What a client says in a survey stays in your account. It is never published, never shown to other clients, and never used to rank you.
Most coaches ask for feedback the way most people do: a week later, by email, when the session has faded and the reply is polite. Or not at all, because asking feels like fishing. Either way the one moment a client could have told you something useful - the ten minutes after you hung up - goes unasked.
This exists to catch that moment without you having to remember it.
The idea
Built ahead of time, sent now it matters
A survey in Scorvia is a template. You build it once, in advance, when you have the attention to think about what you want to know. It sits in your survey library marked Draft until you publish it, and only a Published template can be sent.
Then the moment arrives on its own. When you mark a session complete, a prompt appears: send a survey? Pick the template that fits and it goes. If you skip the prompt - back-to-back sessions, no time - you can send it later from the Sent surveys page. Nothing goes out unless you send it, and nothing goes out for a session you did not want feedback on.
You decide once what to ask. The software remembers to ask it.
The flow
How to collect session feedback
From building a survey template to reading what clients said on the Feedback page.
- 01
Build a template
Give it a title, mark it for a session type and format, and add star-rating questions in the order you want them asked. Every survey ends with a comment box.
- 02
Add branching where a low rating needs a follow-up
Turn on conditional branching and set a rule per question: one to two stars goes to a follow-up, three to five continues. Anything not covered goes to the next question in order.
- 03
Publish it
A template is a draft until you publish it. Only a published template can be sent.
- 04
Mark a session complete and send
A prompt appears asking whether to send a survey. Pick the template that fits. If you skip it, send later from the Sent surveys page.
- 05
Read the Feedback page
Your average rating, the one-to-five breakdown, and every comment split into positive and critical. Filter by survey, session type or time, and search the comments.
The parts
What a survey holds
| Part | What it is |
|---|---|
| Title and description | What the survey is called and what it is for - you, not the client. |
| Session type | One-to-one or group. A template is marked for one, so the right survey goes to the right session. |
| Session format | Virtual or in person. The same reason a video call and room are not rated on the same points. |
| Questions | Star ratings are from one to five, one at a time, in the order you set. Reorder, duplicate or delete any of them. |
| Branching | Which question comes next depends on how many stars were given. Optional, per question. |
| The closing comment box | Every survey ends with a free-text box for anything the client wants to add. |
Most practices end up with a small set - one per session type and format they run - rather than one per client. The template asks the same questions of everyone in that kind of session, which is what makes the ratings comparable.
The questions
Star ratings, and where a low one leads
Each question is a one-to-five-star rating. That is deliberate: a client will tap a star on their phone in the car park, and they will not write a paragraph there. The stars get you the answer while it is fresh.
Branching is what makes five stars more than a score. Turn it on and each question can carry rules by answer range:
| If the client gives | Then go to |
|---|---|
| One or two stars | A follow-up that asks what would have made it better |
| Three to five stars | The next question about the session |
| Anything not covered by a rule | Simply the next question in order |
So, the client who had a poor session is asked about it, in the moment, by the survey - and the client who had a good one is not made to sit through a question that does not apply. You choose which question the survey starts on, and every rule is set per question, so the paths are yours.
The Feedback page
What comes back
Everything lands on one Feedback page in your workspace.
| You see | What it tells you |
|---|---|
| Your average star rating | One number, across every survey or filtered to one |
| The breakdown | How many ones, twos, threes, fours and fives - the shape, not just the mean |
| Every written comment | Split into positive and critical, so you can read the hard ones first |
| Filters | By survey, by session type - one-to-one or group - and by time |
| Search | Find every comment that mentions pace, or homework, or the booking link |
The split into positive and critical is the part worth using. A page of mostly kind comments hides the two that matter; putting the critical ones in their own tab means you read them, rather than scrolling past them on the way to the reassurance.
Straight answers
What this does not do
Being straight about this saves everyone a wasted trial.
No public reviews.
These ratings are private to your account. Nothing here publishes a star rating to your website, a directory or a profile. If you want public testimonials, that is a different thing, collected differently.
No client assessment.
A survey asks about the session. It does not assess the client, score their progress or feed a report. That is what assessments are for, and they run the other way.
No anonymous public forms.
Surveys go to clients you have had a session with, after that session. There are no open survey links for anyone to fill in.
No sending without you.
The prompt on completion asks; it does not act. A survey goes when you send it and not otherwise.
Yours
Your clients' feedback stays yours
Ratings and comments are held in your account, private to your practice, never shared between accounts and never sold on. No model is trained on what your clients write. Scorvia is built by Fly IT Solution.
Questions
Common questions
Last updated . Reviewed by Ankush Tarika, Marketing Head.
One template is enough to judge it
Build one feedback template and see the prompt appear.
Every account starts with a 14-day free trial of the whole workspace, no card required. Build one feedback template, mark a session complete, and see the prompt appear.
The close
The comment box at the end
Every survey closes the same way: a free-text box, for anything at all. Comments, suggestions, the thing none of your star questions asked about.
It is there on every survey because the sentence a client writes unprompted is usually worth more than the ratings above it. Stars tell you a session landed at three. The box tells you it was the pace, or the room, or that they wanted more time on the thing you spent least time on. You cannot design a rating question for what you did not know to ask.
Stars for the pattern. The comment box for the reason.